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DVDFlix DVD Rental

 

.Drawbacks include a very simple site design, limited inventory, and reported customer service problems; we'd pay that little bit more for one of the top three companies

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DVDFlix DVD Rental Review

Visit DVDFlix DVD Rental SiteDVDflix is a small online DVD rental company specializing in mainstream films and new releases. It is based from Vancouver video store Odyssey, which has been in operation since 1983. Their inventory is some 10,000+ films (though in one place it says 7,000+ and in another 8,000+ on their site), on the small side compared to Zip, enough for most users, but there have been complaints that many older titles will wait for a long time in your queue, as they only have single copies of many discs. Still, although their homepage is cluttered with text of New Releases, it is reassuring evidence they're continuing to make acquisitions.

Their interface leaves something to be desired, quite a simple design. In particular, it is cumbersome to shift your picks up and down the priority chart. Although the search engine appears to be quite weak with only one field, it will effectively search out directors, actors, and other keywords efficiently.

Likewise, there have been multiple complaints that they often do not reply to email customer queries. It can also be difficult to cancel after a free trial, and we've heard horror stories of taking weeks of hassling them to get a refund. Also, they sometimes appear to have slower turnaround times than you'd expect, even to postal destinations in the West where they're based. There have also been reported of damaged discs, including some which appear to be ex-rentals from other video stores.

 

Prices: Despite the simplicity of the site and service problems, the low prices are a definite draw. Their 3-disc unlimited plan is only $19.99, 5 discs for $29.99, and 7 discs for $39.99. There used to be a 4 disc plan, but this has been removed--all initial subscribers start at the 3 disc level, and can later upgrade after the free trial if they wish.

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Key Facts

 
DVDFlix DVD Rental Logo

3 disc: $19.99
5 discs:
$29.99
7 discs:
$39.99

Free Trial: 14 days
Location: Vancouver

Titles: 10,000+
Game Rentals:
no
Phone Contact:
no

Contact:
DVDFlix
PO BOX 2121
Vancouver Main
Vancouver, BC V6B 3T5
customerservice@ dvdflix.ca

 

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